Xeo’s managed service provides single-source tech service and support for your multivendor, computer and network environment and ensures your operations are integrated, cost effective and reliable, with quality levels of service escalation, automated fault reporting and real time backup to give the highest levels of performance. We specialize in supporting Open Source platforms communication and collaboration platforms, data centers, as well as network infrastructure. See our product page for more information on the variety of low cost, Open Source products we support.
Xeo provides you managed services for:
- For existing infrastructure where outsourcing an end to end solution is required
- New deployments that are implemented by Xeo
Xeo’s managed services are designed to:
- Maintain an existing infrastructure for high availability, sustainability and scalability
- Ensure peak systems performance
- Provide real time support through helpdesk for systems managers and end users
- Help you Integrate new systems with existing systems and applications to improve your business process
- Permit orderly Change Management for system and software updates and upgrades
What activities does Xeo manage?
- Systems monitoring and troubleshooting, identifying the problem before it occurs and finding performance bottlenecks and addressing them accordingly
- Managed Helpdesk, a single point of technical support for all your technical needs
- Supporting Call Escalation to the product vendor or community depending on the nature of the product
- Ensuring Regular System Backup and performing recovery by regularly testing and upgrading disaster recovery plans as systems evolve
- Systems documentation maintained by following standard documentation procedures
- Administrator and End User training for our implemented systems
- Change Management by performing regular system updates and periodical upgrades as applicable
