Xeo managed service provides single-source tech service and support for your IT infrastructure. Xeo has a skilled team of people to support enterprise applications, business data center, network infrastructure etc. We ensure your operations are integrated, cost effective and reliable.
We mange your system as per the Service Level Agreement with our client which includes, automated fault reporting, 24/7 help desk, support escalation, issue resolution time. We provide backup and restoration service and also ensure highest levels of performance.
Our Managed Services are based on Service Level Agreements with our clients. We ensure system uptime, quality of service, systems and administrative support etc. as required to run your business applications and system on its peak performance. While you focus on your business; we ensure that your systems are always managed by best technical support at its peak performance. As a pert of our SLA we also optimize the systems for greater integration with your business process.
Xeo’s managed services are designed to
Continuous system monitoring and proactive support with escalation
Maintain infrastructure for high availability, sustainability and scalability
Ensure peak systems performance at all time
Provide real time support through helpdesk for systems managers and end users
Help you Integrate new systems with existing systems and applications to improve your business process
Permit orderly Change Management for system and software updates and upgrades
How we help with SLA
Systems monitoringand troubleshooting, identifying the problem before it occurs and finding performance bottlenecks and addressing them accordingly
Managed Helpdesk, a single point of technical support for all your technical needs
Supporting Call Escalation to the product vendor or community depending on the nature of the product
Ensuring Regular System Backup and performing recovery by regularly testing and upgrading disaster recovery plans as systems evolve
Systems documentation maintained by following standard documentation procedures
Administrator and End Usertrainingfor our implemented systems
Change Management by performing regular system updates and periodical upgrades as applicable