OTRS Help desk is an open source system to system for managing customer service operations. Any form of support requests are managed through queues. Priorities are assigned based on SLA. The system is designed to manage incoming inquiries, complaints, support requests, defect reports, and other communications.

 Feature highlights

  • Web based OTRS is convenient and easy to use with accessibility through any Web-enabled device, including mobile devices. Boost agents’ productivity and customer satisfaction with anywhere, anytime access. Fully customization as per business requirement
  • Integration ready for email messaging and monitoring services Nagios and others supports LDAP for authentication and user information
  • Customer Self Service, web access for client gives access any time, self ticket follow up and management, integrated knowledge base and FAQ section
  • Highly Customizable allowing customers to add their own branding, logos, colors and layouts even new input fields
  • Multiple Agent/Customer Back End Support
  • Full-fledged reporting based on ticket history
Xeois provides, consultancy, installation, managed service and support for OTRS contact sales@xeois.com.For more information on OTRS http://www.otrs.com/software/otrs-help-desk-features/